Refund Policy

Last updated 1 August 2026

The short version: if Tradply is not what you expected, email support@tradply.com within 14 days of your purchase and we will refund you. You do not have to justify yourself.

The refund window

You have 14 days from the date of payment to request a refund. We count from the payment date shown on your receipt.

What qualifies

  • Tradply is not what you expected it to be.
  • You cannot get the journal working and we have not been able to fix it.
  • You bought the wrong access term, or bought twice by mistake.
  • You never received your access link and we could not deliver it.

What does not qualify

  • Requests made after the 14-day window has closed.
  • Trading losses. Tradply records your trades; it does not make them, and it is not financial advice.
  • A change in Google’s own terms or pricing for Google Sheets or Google Drive.
  • Cases where the product has been redistributed or resold in breach of our Terms of Service.

How to request one

Email support@tradply.com with the receipt number Stripe sent you and the email address you paid with. That is the whole process — there is no form to fill in and no retention call.

How long it takes

We approve or reply to refund requests within 1 business day. Once approved, the refund is issued to your original payment method immediately. Your bank or card issuer then takes its own time to post it — usually five to ten business days, occasionally longer.

Refunds are always returned to the card or account used for the original payment. We cannot refund to a different one.

After a refund

Your licence ends when the refund is issued, and you should delete your copy of the journal. Any copy you keep and continue to use is a breach of our Terms of Service.

Your statutory rights

This policy sits alongside your legal rights, it does not replace them. In the UK and EU, consumers normally have a 14-day right to cancel digital purchases — though that right can end once download or access begins with your agreement. Where your statutory rights are stronger than this policy, your statutory rights apply.

Before you raise a chargeback

Please email us first. A chargeback takes weeks and involves your bank; an email to support@tradply.com usually resolves the same problem the same day. We have never refused a refund inside the window.

Contact

flyingeye fr
4 Rue Du Bout Sirop, Frémainville, 95450, France
support@tradply.com